Who and what this covers
This Privacy Policy governs personal data processed when you interact with Vivelbow branded chilled meal kits, recipe cards, subscription-style bundles, and customer care channels linked to vivelbow.ddd. It complements the product information printed on sleeves and any checkout screens you complete when purchasing from us.
If you only browse general inspiration pages, we still process limited technical data needed to load fonts, secure the connection, and remember consent choices you set for cookies.
We describe food and lifestyle topics for general audiences; your product choices and allergen declarations remain the primary basis for what we pack for you.
Data controller
Vivelbow acts as the controller for personal data described here when we decide why and how it is used for our own kitchen operations, website, and direct sales channels we operate. Where we work with fulfilment partners, each party’s responsibilities are described in checkout terms and supplier agreements, and we remain accountable to you for fair processing.
You can reach us at the postal address and electronic channels listed on the Contact page, including the email shown for written questions about this policy.
Information we collect
Account and order data includes your name, delivery address, phone number, payment confirmation references from our payment partners, portion preferences, spice level choices, and notes you add for drivers or kitchen staff.
Kitchen and safety logs may include batch identifiers linked to your order so we can trace ingredients, temperature checks, and packaging lots in line with food business requirements.
Communications you send through forms or email may contain any personal details you choose to include; we store these only as long as needed to respond and maintain service history.
How we use information
We use personal data to perform our contract with you: preparing labelled packs, scheduling chilled routes, sending delivery updates, and handling substitutions when an ingredient is unavailable.
We also rely on legitimate interests to improve recipe clarity, analyse aggregated demand by region, and secure our systems against misuse, always weighing your rights and offering opt-outs where appropriate.
Where consent is required, for example for optional marketing messages about new menus, we ask separately and you may withdraw consent without affecting core delivery services.
Where we use digital advertising or analytics partners to understand how visitors arrive from campaigns, those partners may process limited personal data under contract and their own policies, consistent with your cookie choices and platform controls.
Retention
Order and traceability records are kept for the duration mandated by food safety and tax rules applicable in Ireland and the European Union, after which we delete or anonymise them.
Marketing preferences and inactive account data are reviewed on cycles described in account settings, and you may request earlier deletion subject to legal holds.
Your rights
Depending on your situation, you may have rights to access, rectify, erase, restrict, or port your data, and to object to certain processing, including profiling that produces legal or similarly significant effects.
You may lodge a complaint with the Data Protection Commission in Ireland or another competent supervisory authority if you believe processing infringes applicable law.
We respond to verified requests within the timelines set by law and may ask for proportionate information to confirm identity.
Many questions are resolved quickly through our Contact team before a formal request is needed.
Security measures
We apply access controls, encryption in transit for web sessions, staff training on data minimisation, and periodic reviews of vendors who touch personal data for vivelbow products.
No online service can guarantee absolute security; if we detect an incident that may affect you, we will follow applicable notification rules and share clear guidance on protective steps.
International transfers
Where data leaves the European Economic Area, we rely on approved mechanisms such as standard contractual clauses or adequacy decisions, and we assess whether local laws may affect protections for your information.
Updates and contact
We update this Privacy Policy when our products, partners, or legal context change. The date at the top reflects the latest substantive review.
For privacy questions about your vivelbow orders, use the Contact page so your message reaches the team that supports meal kit customers.