Return Policy for Vivelbow products

Published for orders fulfilled from 78 Thomas Street, Dublin 8.

Chilled product safety

Because Vivelbow kits are chilled and perishable, returns apply only when seals are intact and cold chain logs show no break.

Reporting an issue

Contact us within twenty-four hours of delivery with photos of outer packaging and batch codes printed on sleeves.

Refunds or replacements

Verified quality concerns receive a replacement delivery or partial refund aligned with the affected items only.

Non-returnable items

Opened packs, partially consumed meals, or products stored outside labelled temperatures cannot be accepted back for resale.

Start any return conversation on Contact so we can resolve it quickly.